REFUND POLICY

A Lead is a marketing term that refers to the creation or generation of a potential customer who has expressed an initial interest into a business' products or services.

paaleads.com is committed to ensuring that all of our members are treated fairly and with a consistent approach. Our Refund Policy covers you for 21 days and strives to ensure that you are clear about what we will and won't refund for. Other scenarios not covered by our Refund Policy may arise and we will investigate these on a case by case basis before making a decision.

You will be refunded for:

• Invalid numbers, i.e. number not recognised or number does not accept incoming calls. This must apply to all numbers provided on the lead form
• Numbers that are confirmed by paaleads.com to be a fax machine line
• Leads that contain false names e.g. Mickey Mouse
• Leads where paaleads.com can confirm that the person named on the lead is not known on the contact numbers provided
• Leads with correct contact details but the person confirms to paaleads.com that they did not submit their details
• Duplicate leads, generated by paaleads.com, received within 3 months of the original lead date
• Leads where paaleads.com verify that all numbers ring to a personal answer machine that does not match the contact name on the lead and all other contact numbers are invalid
• Customers that paaleads.com have verified to be non-EU residents who you are not doing business with
• Customers under the age of 18

You will not be refunded:

• If the customer has selected the wrong lead type
• For state and occupational pension enquiries
• If a number rings out or goes straight to a standard answer machine or you can't speak to anyone on the number to verify whether or not they are the lead. We will try numbers for 3 working days
• If the customer no longer requires advice
• If the customer has changed their mind about requiring advice or states they were not aware that they would receive a call
• If the customer has now sourced advice elsewhere
• When incorrect details have been submitted on the lead form by the customer, e.g. incorrect figures or customer advises that they do not have adverse credit when they do have or the wrong email address has been entered
• For refund requests submitted over 21 days after the date on which the lead was generated
• If the lead does not immediately convert to business and there is no potential future business
• Where paaleads.com have confirmed that you are doing business with the customer